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What is the shipping and processing time for my purchase?
Who sees my transaction information?
What your exchange or return policy?
Do you except cancellations?
What kinds of items can not be returned?
Who pays for return shipping?
What is your privacy policy and who sees my information?


What is the shipping and processing time for my purchase?
Processing time The time we need to prepare an order for shipping varies. For details, see individual items. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. we are not responsible for delays due to customs.

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Who sees my transaction information?
eCRATER keeps your payment information secure. eCRATER shops never receive your credit card information.

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What your exchange or return policy?
Depending on the item purchased. We gladly accept returns and exchanges on certain items. Just contact us within: 14 days of delivery we will let you know if you can return your purchase or exchange it. Then you can Ship the item(s) back to us within: 30 days of delivery

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Do you except cancellations?
It depends on the item. Based on the custom nature of some of our products and the stage of production. We don't accept cancellations But please contact us if you have any problems with your order.

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What kinds of items can not be returned?
The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: *Custom or personalized orders *Perishable products (like food, flowers or supplements) *Digital downloads *Intimate items (for health/hygiene reasons)

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Who pays for return shipping?
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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What is your privacy policy and who sees my information?
Our customer service agents and order processors are the only ones who see your order details. We vow to only use your shipping and billing address, and contact information: *To communicate with you about your order *To fulfill your order * To provide special product offers

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Last Updated: 13 Dec 2016 23:40:42 PST home  |  about  |  terms  |  contact
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